Terms and Conditions

Our Terms and Conditions are below:

The Quotation

1. The quotation provided is valid for three months, after which time we reserve the right of withdrawal or amendment to include, but not limiting to increasing prices.
2. If the recipient of this report and/or plan is receiving it free of charge then this report remains the property of Able. We therefore reserve the right to reproduce this same report to any other third party.
3. The quotation does not include removal of furniture, flooring, fixings and units unless otherwise stated. Additional charges may apply if these services are carried out by Able.
4. Reports are based on visible evidence in accessible areas only. If further investigation is required this will not be carried out until permission from the Client is granted and or the Client is on site.
5. Deviations from the initial report may be necessary once works have commenced. In this instance the Client will be informed and the additional works will not be carried out without prior permission and agreement from the Client.
6. No liability will be accepted if the Client instructs a third party to work off this report and or plans provided by Able.

Payment and Ownership

7. Retention of Title. Ownership of all materials, systems and units installed at a property remains that of Able until the time when payment is made in full for the agreed works by the Client.
8. Guarantees will not be issued until full payment has been received, it should be noted that only 1 copy of any guarantee is issued and cannot be re-issued. Should the guarantee need to be relied upon the electronic copy with the report will be required. A re-visit charge will be incurred under the guarantee.
9. Payment is due within 2 working days of the invoice being received by the Client. Any payment not received by the date will be deemed as late.
10. Payment for all invoices will be made by the Client using direct bank transfers, (including BACS, CHAPS and faster payments), only unless otherwise agreed prior to accepting works.
11. We will exercise our statutory right to claim interest (at 8% over the Bank of England base rate) and compensation for debt recovery costs under the Late Payment legislation if we are not paid according to our agreed terms.
12. We reserve the right to charge an administration fee of £40 + VAT (£48) for any reminder letters which are sent for late payment.

Your Obligations

13. The Client agrees to have a 240 volt mains power supply, (or 110V if on construction sites) as well as running water. If this is not provided then Able reserves the right to charge the Client for hiring generators and supplying clean water.
14. If our operatives turn up to work on the agreed time and date and are unable to start due to the property/site not being ready then an abortive fee will be charged at £250 + VAT (£300) to the Client.
15. After works are completed by Able l it may be necessary to replace the carpet gripper rods and have the carpet stretched and relayed by Client’s own carpet fitter.
16. Prior to works any radiators and or plumbing in the work area must be removed/replaced by customer’s own plumber. If we do remove any radiators or plumbing elements in individual circumstances, Able will not be held responsible for any breakages or leaks as a result of old or fault plumbing.
17. Prior to works any electrical sockets, face plates etc. which are in the areas where Able are to work must be removed/replaced by customer’s own electrician.
18. The Client is responsible for removal of carpets and other floor coverings unless otherwise stated.
19. The Client agrees to carry out all recommendations given by Able in the above report within a timely manner. No liability will be accepted by Able for subsequent loss or damage caused by these not being carried out.
20. Your attention should be given to the Party Wall Act. 1996 – Party walls are the joint responsibility of adjoining Owners. Where work on a party wall is necessary (please see plan for information) the Client must advise the owner of the adjoining property before works can commence. By instructing Able to start works the Client confirms that they have complied with this Act.
21. You must let us know as soon as reasonably possible where there are any issues or defects with the works which we have carried out.

Our Obligations

22. Able will start work on the agreed date and time unless where a delay or cancellation is caused by a Force Majeure Event, (an event, act or circumstance beyond our control which prevents Able from carry out its obligations. This includes, but is not limited to, natural disasters, pandemics, military conflicts).
23. Our Operatives will work in a structured manner and with all reasonable care to complete the required work as per our report and your instruction.
24. Our Operatives will try and keep noise and disruption to a minimum but this cannot be guaranteed.
25. We will ensure the products and materials used are fit for purpose and of satisfactory condition.
26. We will issue you with a guarantee for works where one is to be provided only once all the terms of this agreement have been fulfilled.

Distance Selling

27. If a client is a private consumer, (not a Company), then this agreement is subject to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where works are due to start within fourteen days, any cancellation by the Client will result in any deposit not being refunded due to time and materials which have been provisioned for the works. The Client may cancel any works booked more than fourteen days in advance only if cancelled within the initial fourteen-day period. Please note that our contract specifically excludes any consequential losses whether in relation to loss of use, rents, redecoration or other such matters.

General

28. If a Damp Proof Membrane is used this can sometimes push the wall depth out and in turn impact on the skirting boards, coving, radiators and such like. This is turn means that it is very difficult to get a finish that replicates the original wall. New coving and skirting board costs will be charged to the Customer accordingly unless it is an issue that Able have caused.
29. Able can take no responsibility for electrical cables and pipe work embedded in plasterwork rather than in brickwork if damaged; these remain the responsibility of the Client.
30. Extra costs may be incurred in the future if all recommended works from the survey are not carried out.
31. Treatment is carried out at the Client’s own risk. Upmost care will be taken during all works however there may be a risk of discolouration/fading of decoration and damage to insecure brickwork.
32. During drying period for plasterwork, there is an increased risk of condensation occurring. Some very small cracks may appear on plasterwork during drying time depending on the conditions.
33. Dehumidifiers and excess heating should not be implemented for two weeks following works as materials need to cure naturally.
34. We recommend waiting one month following remedial plasterwork before redecorating to allow adequate drying time. A suitable watered-down paint/ new plaster paint is advised prior to the use of emulsion paints.
35. We have the right to charge for collapsing brickwork and render found to be more than 18mm thick. Additional charges will also be incurred should the render be found to be of a modern cement base and well bonded to the wall.
36. It is possible that powder-like residue may appear on plaster following works. This is to be expected and can be wiped away and will not cause damage. It is part of the drying process caused by the chemical reaction.
37. Please be aware that Able will not accept responsibility for any floorboards which are damaged whilst they are being lifted.
38. Please note that following any plasterwork that there may be residual dust settlement. The Client will be responsible for cleaning this up.